2-way email integration allows users to see all email conversations in EngageBay which were sent from their email accounts. You can send emails from EngageBay and get them delivered using your email servers.

Currently, we support sync with Gmail, IMAP accounts, Office 365, Outlook, and Exchange.

Enabling 2-Way Email Integration
 
i. Click on your Account Avatar in the upper right corner. 
ii. Go to Preferences 
iii. Choose Email Accounts on the left side of the screen.
iv. Add your email address. 
v. You can choose to  select the options:
  • Sync existing conversations as contacts --> This will sync all your existing conversations from your mailbox to EngageBay as contacts
  • Sync new conversations as contacts --> This will sync all the new conversations that you receive to your mailbox as contacts
  • Sync existing conversations --> This will sync all the existing conversations from your mailbox to EngageBay.