How to set up the service module

Setting up service module

How to create a support group

Creating a support group

How do I receive tickets on the service module

Receiving tickets on the service module

How do I choose who the ticket is assigned to

Assigning Tickets

How do I assign the ticket to another user

Assign ticket to another user

How to change the ticket priority or type

Changing ticket priority and type

What are Views and how it would help

About views and the steps to create views.

How to set up automation on the service module

Setting up automation on the service module

What would each of the triggers on service automation allow?

About each trigger on the service automation

What is a Macro and how is it different from automation?

Difference between Macro and Automation

How do I execute a Macro

Steps to execute a Macro

What are canned responses

About Canned Responses

How do I use a canned response

Steps to use a canned response

How do I add more ticket types, statuses, and priorities

Adding more ticket types, statuses and priorities

How do I set up my help center

Setting up help center

How to add articles to the help center

Adding Articles to Help Center

How do I publish the articles

Publish the articles

What is a collection?

About Collection

How do I customize the look and feel of the help center

Customizing the look and feel of the help center

How do I customize the URL of the help center

Customizing the URL of the help center.