How to set up the service module
Setting up service module
Written by Bob Smith
Updated over
9 months ago
How to create a support group
Creating a support group
Written by Bob Smith
Updated over
9 months ago
How do I receive tickets on the service module
Receiving tickets on the service module
Written by Bob Smith
Updated over
9 months ago
How do I choose who the ticket is assigned to
Assigning Tickets
Written by Bob Smith
Updated over
9 months ago
How do I assign the ticket to another user
Assign ticket to another user
Written by Bob Smith
Updated over
9 months ago
How to change the ticket priority or type
Changing ticket priority and type
Written by Bob Smith
Updated over
9 months ago
What are Views and how it would help
About views and the steps to create views.
Written by Bob Smith
Updated over
9 months ago
How to set up automation on the service module
Setting up automation on the service module
Written by Bob Smith
Updated over
9 months ago
What would each of the triggers on service automation allow?
About each trigger on the service automation
Written by Bob Smith
Updated over
9 months ago
What is a Macro and how is it different from automation?
Difference between Macro and Automation
Written by Bob Smith
Updated over
9 months ago
What are canned responses
About Canned Responses
Written by Bob Smith
Updated over
9 months ago
How do I use a canned response
Steps to use a canned response
Written by Bob Smith
Updated over
9 months ago
How do I add more ticket types, statuses, and priorities
Adding more ticket types, statuses and priorities
Written by Bob Smith
Updated over
9 months ago
How do I set up my help center
Setting up help center
Written by Bob Smith
Updated over
9 months ago
How to add articles to the help center
Adding Articles to Help Center
Written by Bob Smith
Updated over
9 months ago
How do I publish the articles
Publish the articles
Written by Bob Smith
Updated over
9 months ago
How do I customize the look and feel of the help center
Customizing the look and feel of the help center
Written by Bob Smith
Updated over
9 months ago
How do I customize the URL of the help center
Customizing the URL of the help center.
Written by Bob Smith
Updated over
9 months ago